Privacy Policy
قسمة ونصيب ("Qisma Wo Naseeb", "we", "us", or "our") operates the قسمة ونصيب mobile application and related administrative and backend services (collectively, the "Service").
This Privacy Policy explains what information we collect, how we use, store, protect, and disclose it, and the choices available to you. By creating an account or using the Service, you acknowledge this Privacy Policy.
- Marriage mode: a controlled marriage-introduction service with verification and administrative handling of contact requests. Marriage users do not chat directly with each other inside the app.
- Chat mode: an in-app messaging service for users who selected chat. Chat users can communicate only with eligible users who also selected chat and cannot message marriage-mode users.
1. Information We Collect
1.1 Profile and Account Information
Depending on the mode and the fields available when you register or edit your profile, we may collect information such as:
- Name or display name
- Gender, date of birth or age, marital status, religion, nationality, and residence country
- Education, work, income range, appearance-related selections, smoking status, interests, and lifestyle information
- Profile description, preferences, and information about the person you are looking for
- Your selected purpose: marriage or chat
- Account, approval, visibility, suspension, blocking, and deletion status
Information included in your visible profile may be shown to eligible users according to your selected purpose, gender, profile status, filters, and the operating rules of the Service.
1.2 Phone Number and SMS OTP Information
Marriage mode may require a phone number and SMS one-time password (OTP) verification. We may collect and store the phone number, country selection, verification status, OTP request and result records, timestamps, and limited security or fraud-prevention information.
By requesting an OTP, you ask us to send a transactional verification message to the phone number you provide. SMS delivery may be performed through a service provider such as Twilio. Standard carrier charges may apply.
Chat mode currently does not require phone-number or OTP verification unless the app clearly informs you otherwise in the future.
1.3 Face Verification and Administrative Review
In marriage mode, female users may be required to submit a face-verification photo. The photo is used for identity review, account approval, safety, fraud prevention, and enforcement of Service rules. A face-verification photo is not automatically used as a public profile photo.
Authorized administrative personnel may review verification photos, account data, phone-verification status, payment status, and related records when needed to approve, reject, suspend, investigate, or manage an account.
1.4 Profile Photos
You may be able to upload a profile photo. Profile photos may be reviewed before they are approved or displayed. A profile photo is separate from a face-verification photo. We may reject or remove photos that appear misleading, unsafe, inappropriate, unauthorized, or inconsistent with Service rules.
1.5 Device and Session Information
In Chat mode, the Service uses a device identifier to associate a chat account with a device. We store a cryptographic hash of that identifier in the chat account system rather than using it as visible profile information. This helps us enforce device-account rules, reduce duplicate or abusive accounts, protect sessions, and attempt to restore access when local app data is cleared or the app is reinstalled.
Automatic restoration is not guaranteed. The operating system may return a different identifier after reinstalling the app, resetting the device, changing devices, or changing operating-system settings.
We may also process session tokens, token hashes, session creation and expiration times, app version, operating system, device type, network and API diagnostics, security events, and error logs.
1.6 Marriage Requests and Contact Handling
When a marriage-mode user submits a paid or unpaid request to proceed with a profile, we may collect and store the selected profile, request status, timestamps, administrative notes, payment status, contact-handling history, and information needed to review and manage the request.
Marriage introductions and contact requests may be handled manually by the administration. Where appropriate and permitted by the users involved, the administration may coordinate communication outside the app, including through WhatsApp. Information processed by an external service is also subject to that provider's privacy practices.
1.7 Chat Messages and Conversation Data
If you use Chat mode, we collect and process information needed to provide messaging, including:
- Message content
- Sender and recipient account identifiers
- Conversation identifiers and status
- Message timestamps, delivery status, read status, and unread counts
- Message-credit usage and related wallet entries
- Blocks, reports, moderation information, and safety actions
Chat messages are transmitted using encrypted HTTPS connections and are stored using application-level encryption at rest. Chat messages are not end-to-end encrypted. The Service must be able to process and decrypt messages to deliver them and, where necessary, to investigate reports, enforce rules, prevent fraud or abuse, provide support, or comply with legal obligations.
Do not send passwords, payment-card details, government identification numbers, or other highly sensitive information through Chat mode.
1.8 Favorites, Filters, Blocks, and Reports
We may store favorites, saved search filters, residence-country filters, blocked-user relationships, report categories, report descriptions, report timestamps, and the administrative outcome of a report.
1.9 Purchases, Activations, and Message Credits
The Service may offer paid male activation, paid marriage contact requests, and consumable Chat message-credit packs. Chat users may be able to purchase credits for themselves or gift a credit pack to another eligible Chat user.
Payments are processed by third-party platforms such as Google Play or the Apple App Store. We do not receive or store your full payment-card number. We may collect and retain limited purchase data needed to validate and fulfill the purchase, prevent duplicate credit grants, investigate fraud, process refunds or disputes, and maintain accounting records. This may include:
- Product and platform identifiers
- Client purchase identifiers
- Store transaction, order, original transaction, and purchase-token identifiers
- Receipt data, receipt hashes, and signature-verification information
- Purchase mode, purchaser wallet, recipient wallet, and gifted-conversation identifier
- Verification, grant, consumption, refund, and revocation status
- Credit quantity, credit balance, and ledger history
- Purchase, verification, grant, refund, and update timestamps
1.10 Usage, Diagnostic, and Security Data
We may collect limited technical information needed to operate and secure the Service, such as app version, device type, operating-system version, API errors, crash information, request identifiers, timestamps, authentication failures, suspicious activity, and security logs.
1.11 Cookies and Similar Technologies
The mobile app does not depend on browser cookies for its core functions. Related web pages may use ordinary web technologies required for hosting, security, and basic operation.
2. How We Use Information
We use information described in this Policy to:
- Create, authenticate, restore, update, display, and delete accounts and profiles
- Separate Marriage mode from Chat mode and enforce the rules of each mode
- Verify phone numbers and send requested OTP messages
- Perform face verification and administrative review where required
- Operate profile browsing, residence filters, favorites, and saved searches
- Deliver Chat messages, update read status, and maintain conversations
- Apply message credits, process self-purchases and gifts, and maintain credit ledgers
- Review marriage requests and coordinate approved introductions
- Moderate profile photos and investigate reports, blocks, misuse, fraud, or safety concerns
- Provide support and respond to account, payment, or deletion requests
- Maintain reliability, diagnose errors, and improve performance
- Enforce our rules and protect users, the Service, and third parties
- Comply with legal, accounting, payment-platform, and regulatory requirements
3. Legal Grounds Where Required
Where applicable law requires a legal basis, we process information as necessary to provide the Service you requested, based on your consent where appropriate, for our legitimate interests in safety, fraud prevention, security, support, and service improvement, and to comply with legal obligations.
4. How We Share Information
We do not sell your personal information.
4.1 Other Users
Eligible users may see the profile information and approved profile photo you choose to make visible. Chat participants receive the messages and information you send to them. In Marriage mode, relevant profile information may be shared with the profile owner when a request is reviewed, and contact information may be shared only as part of an approved introduction process.
4.2 Service Providers
We may use service providers for hosting, database storage, SMS/OTP delivery, payment processing, app-store distribution, crash reporting, security, customer support, and administrative communications. These may include Google, Apple, Twilio, WhatsApp or its provider, hosting vendors, and technical service providers.
These providers process information under their own terms and privacy policies and, where applicable, under agreements requiring them to protect information.
4.3 Administrative Review and Safety
Authorized administrators may access information when reasonably necessary to verify accounts, review photos, manage marriage requests, investigate reports, prevent abuse, resolve payment issues, provide support, or enforce Service rules.
4.4 Business and Legal Disclosures
We may disclose information when reasonably necessary to:
- Comply with applicable law, regulation, court order, or lawful government request
- Protect the safety, rights, or property of users, the public, the Service, or third parties
- Investigate fraud, abuse, security incidents, or violations of our rules
- Establish, exercise, or defend legal claims
- Support a merger, acquisition, restructuring, financing, or transfer of the Service, subject to appropriate protections
5. Data Storage, Security, and International Transfers
Information may be processed and stored in Jordan and in other countries where our hosting, messaging, payment, app-store, or technical providers operate. Data-protection laws may differ between countries.
We use reasonable administrative and technical safeguards, including access controls, encrypted transport, hashed session and device identifiers where implemented, and encrypted storage for Chat message content. No transmission or storage system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only for as long as reasonably needed to operate the Service, keep accounts secure, fulfill purchases, manage marriage requests, investigate reports, prevent fraud, resolve disputes, and meet legal or accounting obligations.
Retention periods may differ by data type. For example, purchase records and credit ledgers may be retained longer than ordinary profile content because they may be required for fraud prevention, accounting, refunds, disputes, and app-store audits.
Deleting a profile does not necessarily delete every record immediately. We may retain limited archived, security, reporting, message, transaction, or legal records where reasonably necessary and permitted by law. Where appropriate, information may be deleted or anonymized.
7. Your Choices and Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, or a copy of certain information.
- Access and update: You may review or edit available profile fields inside the app, subject to verification and safety restrictions.
- Delete: You may use the in-app profile deletion function where available or contact us using the email below.
- Stop using the Service: You may stop using the Service at any time.
- Verification choice: You may decline optional information, but refusing information required for a specific mode may prevent activation or access.
- Block and report: Chat users may block another user and submit safety or conduct reports through available app features.
- Phone and residence changes: Certain changes may require renewed verification, reactivation, or a new profile to protect account integrity.
We may need to verify your identity before processing a privacy request. Some requests may be limited where retention is required for security, fraud prevention, payment records, legal obligations, or the rights and safety of other users.
8. Account Restriction, Suspension, and Deletion
We may restrict, suspend, hide, or delete an account or content that appears fake, misleading, underage, abusive, unsafe, fraudulent, incomplete, unpaid where payment is required, or inconsistent with the selected purpose or Service rules.
Marriage accounts may remain unavailable until required payment, phone verification, face verification, and administrative approval are completed. Chat accounts may be restricted for misuse of messaging, reports, blocks, fraudulent purchases, or attempts to bypass device-account controls.
9. Third-Party Links and Services
The Service may link to or rely on third-party services, including app stores, SMS providers, and WhatsApp. We do not control their privacy practices. Review the privacy policy of any third-party service before providing information to it.
10. Children's Privacy
The Service is intended only for adults aged 18 or older. We do not knowingly allow anyone under 18 to create or maintain a profile. If you believe a minor has provided personal information, contact us so we can investigate and remove the account where appropriate.
11. Changes to This Privacy Policy
We may update this Privacy Policy when the Service, legal requirements, or data practices change. We will post the updated version and revise the effective date. Material changes may also be presented inside the app where appropriate.
12. Contact Us
For privacy questions, account deletion requests, or other data requests, contact:
- Email: tariq@azayed.me